Privacy Policy

Who we are

Smart Strategic Consulting LLC is a business advisory firm registered in Dubai, United Arab Emirates, with supporting offices in Chicago, USA and Karachi, Pakistan. We are the controller of the personal data described in this policy. You can reach us at: Smart Strategic Consulting LLC, 1624 Park Lane Tower, Business Bay, Dubai, UAE — business@smartstrategic-consulting.com, +971 4 331 2762.

What we collect

Information you give us through this website

When you submit the enquiry form we collect your name, and whichever of email address and phone number you provide, along with the service you selected and the message you write. Providing at least one contact method is necessary — without it we cannot reply.

Information you give us as a client

To carry out the services you engage us for, we necessarily handle identity and financial documentation. Depending on the engagement this may include:

• Passport, visa and Emirates ID copies for you, your shareholders and your dependants
• Proof of address, educational certificates and professional qualifications
• Bank statements, audited financial statements, payslips and source-of-funds evidence
• Trade licences, memoranda of association and shareholder registers
• Title deeds, valuations and tenancy contracts where property is involved

Information collected automatically

Our hosting provider records standard server logs, including IP address, browser type and the pages requested. We use these for security and to diagnose faults. We apply a short-term rate limit to the enquiry form using your IP address to prevent automated abuse.

Why we use it

• To respond to your enquiry and provide the advisory services you have asked for
• To prepare and submit applications on your behalf to government authorities, free zone authorities and banks
• To meet our own legal, regulatory, anti-money-laundering and know-your-customer obligations
• To keep records required by UAE law, including for tax and corporate compliance purposes
• To maintain the security and reliability of this website

Where the law of your country requires a legal basis to be identified, we rely on the performance of a contract with you, compliance with a legal obligation to which we are subject, and our legitimate interest in operating and securing our business. Where we rely on consent — for example if you ask to receive updates from us — you can withdraw it at any time.

Who we share it with

We share your information only where it is necessary to deliver the service you have engaged us for, or where we are legally required to. That may include:

• UAE government and free zone authorities, including economic departments, immigration authorities and the Federal Tax Authority
• Banks and financial institutions, where you have asked us to support an account or mortgage application
• Typing centres, translators, notaries, attestation services and medical testing centres involved in your application
• Our professional advisers, auditors and insurers, where relevant
• Law enforcement or regulators where we are legally obliged to disclose

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

International transfers

Because we operate from the UAE, the United States and Pakistan, and because our website and email infrastructure is provided by suppliers who may process data outside your country, your information may be transferred across borders. Where we transfer personal data out of a jurisdiction that restricts such transfers, we do so on the basis of an adequacy finding, appropriate contractual safeguards, or your explicit consent, as applicable.

How long we keep it

Enquiries that do not become engagements are retained for up to 24 months and then deleted. Client records are retained for the period required by UAE corporate, tax and anti-money-laundering law, which is generally at least five years from the end of the engagement, and longer where a specific legal obligation applies.

How we protect it

This website is served over HTTPS. Enquiries submitted through the form are transmitted encrypted and stored in an access-controlled system. Documents you send us are stored on access-restricted systems and shared internally only with the people working on your matter. No system is perfectly secure, but we take the sensitivity of identity and financial documents seriously and handle them accordingly.

Cookies and analytics

This website does not use advertising cookies or cross-site tracking. If we introduce analytics, we will use a privacy-respecting, cookie-free provider and update this policy before doing so. Embedded content — for example the Google Maps frame on our contact page — is provided by a third party which may set its own cookies when you interact with it.

Your rights

Subject to the applicable law in your jurisdiction — including the UAE Personal Data Protection Law and, for visitors in Europe, the GDPR — you may have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information, where we are not required to keep it
• Object to or ask us to restrict certain processing
• Withdraw consent where our processing relies on it
• Ask us to transfer your data to another provider in a portable format

To exercise any of these, email business@smartstrategic-consulting.com. We will respond within 30 days. We may need to verify your identity first — which, given what we hold, is a protection for you.

Children

Our services are directed at businesses and adults. We do not knowingly collect data from children except where a client provides dependant information for a family visa application, in which case it is handled under the same terms as the rest of the engagement.

Changes to this policy

We update this policy when our practices change. The date at the top reflects the most recent revision. Material changes affecting existing clients will be notified directly.

Contact and complaints

If you have a question or a concern about how we handle your data, contact us first at business@smartstrategic-consulting.com and we will try to resolve it. Smart Strategic Consulting LLC, 1624 Park Lane Tower, Business Bay, Dubai, UAE — business@smartstrategic-consulting.com, +971 4 331 2762. If you remain dissatisfied, you may have the right to complain to the data protection authority in your jurisdiction.